We first want to say thank you for your patience and your support. Over the last year, you’ve kindly shared your time and even your homes with us to help make simple whole home security a reality and bring Cocoon to life. We’re pleased to say that we’re now in production and will be in contact over the coming weeks to confirm shipping addresses with our earliest supporters.
April saw Cocoon ship a controlled number of devices to early Indiegogo backers as we start to carefully scale production and servicing of our customer base.
We plan to ship another 100 Cocoons in May to our earliest UK-based Indiegogo backers. If everything goes smoothly we plan to ship 900 units at the end of June to our Indiegogo backers worldwide.
- End of May – 100 units shipped to Cocoon backers in the U.K.
- End of June – 900 units shipped to Cocoon backers worldwide.
It’s been an incredibly busy month for hardware. Nick’s team have successfully started large scale manufacture and testing of Cocoon devices with our production partner here in the U.K. Over the next eight weeks around 1,000 Cocoons will be manufactured, packed and shipped to over 850 of our earliest supporters.
Production testing revealed a couple of minor issues that we’ve managed to resolve for the full factory production run.
- The material used in front lens impaired night vision functionality – has now been corrected.
- The Siren assembly process needed to be optimised for the larger production process that follows in May.
In late April we completed the production of 5,000 Cocoon retail boxes. We’ve designed the packaging to be compact and environmentally friendly, saving on materials used whilst keeping the design quality as high as possible. Each box is designed to securely encase Cocoon as it makes it’s way from the factory to your doorstep.
We’ve launched the Cocoon app on Google Play for our Android users to download ahead of receiving their devices. iPhone users will be able to download the iOS Cocoon app from the App Store shortly.
We now have our customer support team in place to help with any queries that you may have. Customer support is now available from 09:00-17:00 UK time, 5 days a week in April-May, in June we’ll start to increase our support hours until we reach 24-hour coverage 6 days a week by July as we start to see more Cocoons around the world come online.
We need your help.
We’re looking to get some feedback on the video recording features of Cocoon, we appreciate you taking the time to help with this by completing this short survey.
We’ll be posting regularly but as always, if you have any questions or comments please get in touch and if you think you’d like to join our team please check out our careers page.